SHIPPING & RETURNS
Shipping Policy
At G'LORE, we carefully process every order to ensure your products are prepared and shipped safely.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.
Delivery Times
Our estimated delivery time is:
7–15 business days
Delivery times may vary depending on your location, shipping carrier, customs processing, holidays, or other circumstances beyond our control.
Please note that estimated delivery times are not guaranteed, and occasional delays may occur.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email when tracking is available.
Please allow some time for the tracking information to become active after shipment.
Customs & Import Fees
Depending on your country and local regulations, your order may be subject to customs duties, import taxes, or other fees.
Any customs duties, taxes, or additional charges that may apply are the responsibility of the customer.
Incorrect Shipping Information
Please make sure that your shipping address and contact information are correct before completing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply if a reshipment is requested.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us at supportgloregloww@gmail.com
Please include your order number so we can assist you as quickly as possible.
Return & Exchange Policy
At G'LORE, your satisfaction is important to us. We want you to feel confident when shopping with us.
Returns
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
To request a return, please email supportgloregloww@gmail.com and include:
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Your order number
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A description of the issue
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Clear photos of the product and, if applicable, its packaging
We will review your request and provide further instructions.
Return Conditions
To be eligible for a return, the product must:
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Be unused and unopened
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Be in its original condition
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Be in its original packaging, when applicable
For hygiene and safety reasons, beauty and personal care products that have been opened or used may not be eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with clear photos of the item.
After reviewing the situation, we may offer a replacement or refund, depending on the circumstances.
Exchanges
We do not offer direct exchanges for a different product, colour, size, or variation.
If you would like a different item, you may need to return the original item, where eligible, and place a new order.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Non-Returnable Items
For health, hygiene, and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.
Return Shipping
If the return is due to an incorrect, damaged, or defective item, please contact our customer service team before sending anything back so we can provide the appropriate instructions.
For other eligible returns, return shipping costs may be the responsibility of the customer.
Contact Us
For any questions regarding shipping, returns, exchanges, or refunds, please contact us at:
Please include your order number in your message so we can assist you efficiently.